The above image dates from the late 1960’s, in the days before faxes and emails. Photocopies were distributed by hand and the message was simple: interact with the customer, find out what the customer wants and resist adding unnecessary features, unworkable variations and complex implementations. Apply the KISS principle, ensure adequate oversight and have the various persons and departments involved work with each other.
Since then the image has been updated to reflect more advanced times and greater technology, which in turn have allowed even greater opportunities for foul ups and an end product quite different from what was sought. The following is an updated image, but the message remains the same:
Since than two new cells have been added with more on the way:
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